Refund Policy — NexusMod Services

1 Overview

All purchases on NexusStore are made using Telegram Stars (XTR), Telegram's built-in digital currency. Since our products are digital goods and services that are delivered instantly upon payment, refund eligibility varies by product type and usage.

We aim to be fair and transparent. If you're unsatisfied with your purchase, please read the eligibility criteria below and contact our support team.

2 Refund Eligibility by Product

Pro User Subscription

Personal premium upgrade

Condition	Refund Status
Requested within 24 hours AND no premium features used	Full Refund
Requested within 24 hours BUT features were used	Case-by-Case
Requested after 24 hours	Not Eligible
Technical failure (upgrade didn't activate)	Full Refund

Pro Group License

Group premium upgrade via redeem code

Condition	Refund Status
Code has NOT been redeemed yet	Full Refund
Code has been redeemed, requested within 24 hours	Case-by-Case
Code has been redeemed and used for more than 24 hours	Not Eligible
Technical failure (code didn't generate or is invalid)	Full Refund

Clone Bot Deployment

Private bot instance

Condition	Refund Status
Deployment failed due to technical error on our end	Full Refund
Invalid token provided by the user	Case-by-Case
Successfully deployed and operational	Not Eligible
Requested after bot has been running for any period	Not Eligible

Why Clone Bots Are Non-Refundable

Clone Bot deployments allocate dedicated server resources (compute, database connections, and persistent process management) the moment they are provisioned. These resources cannot be reclaimed once deployed, which is why successful deployments are not eligible for refunds.

3 How to Request a Refund

To request a refund, follow these steps:

Contact Support Reach out to @NMWBotSupport on Telegram and state that you'd like to request a refund.
Provide Transaction Details Share your Telegram User ID and the PDF receipt you received after purchase (or describe the purchase — product type, date, and approximate time).
Explain the Reason Briefly describe why you're requesting a refund (e.g., accidental purchase, technical issue, feature didn't activate).
Wait for Review Our team will review your request and verify the transaction. We aim to respond within 24–48 hours.
Receive Your Refund If approved, your Telegram Stars will be refunded directly to your Telegram account. The refund is processed via Telegram's official refundStarPayment API — Stars are returned instantly once processed.

4 Refund Processing Timeline

Stage	Timeframe
Initial Response	Within 24–48 hours of your request
Review & Verification	1–3 business days (may include follow-up questions)
Stars Returned	Instantly upon approval (Telegram processes immediately)

5 Non-Refundable Situations

Refunds will not be granted in the following situations:

You changed your mind after the 24-hour refund window has passed
Your group was banned for violating our Terms of Service while a Pro Group license was active
Your account was terminated for abuse or violation of our Terms
You initiated a chargeback through your payment provider (Apple/Google) — in this case, Telegram automatically deducts the Stars and no further refund is possible
The request is for a purchase made more than 30 days ago
You are unable to provide proof of purchase (User ID, receipt, or transaction details)

6 Chargebacks & Disputes

Warning — Chargebacks

If you initiate a chargeback or payment dispute through Apple, Google, or your bank instead of contacting us directly, Telegram will automatically deduct the corresponding Stars from our balance. In such cases:

Your premium services will be immediately revoked
Your account may be permanently suspended from all NexusMod services
No further refund requests will be honored for your account

We strongly encourage you to contact us first at @NMWBotSupport before initiating any chargeback. We are committed to resolving issues fairly and promptly.

7 Technical Issues & Failed Activations

If your purchase was successful but the service didn't activate properly (e.g., Pro status not showing, code not generated, clone bot not deployed), this is classified as a technical failure.

Our Commitment

For technical failures, we will always either fix the issue and activate your service manually, or provide a full refund — whichever you prefer. You will never lose Stars due to a technical problem on our end.

8 Changes to This Policy

We may update this Refund Policy from time to time. When changes are made:

The "Last Updated" date at the top of this page will be revised
Significant changes may be announced via @NexusBotUpdate
The updated policy applies to all purchases made after the effective date
Purchases made before a policy change are governed by the policy in effect at the time of purchase

9 Contact Us

For refund requests, payment issues, or any questions about this policy:

Refund Support

Telegram: @NMWBotSupport
Updates Channel: @NexusBotUpdate

Please have your User ID and purchase receipt ready when contacting support for faster processing.